At DashHydrate, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we're here to help.

1. Returns
Return Period: Items can be returned within 30 days of the purchase date.
Conditions: Items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items: Custom or personalized items, sale items, and gift cards cannot be returned.
2. Refund Process
Request a Refund: Email our customer support team at [support email] with your order number and reason for return.
Refund Timeline: Refunds are processed within 5–10 business days upon receiving the returned item.
Refund Method: Refunds will be issued to the original payment method.
3. Exchanges
If you need to exchange an item, follow the same return process and specify the item you wish to receive instead. Exchanges are subject to stock availability.

4. Return Shipping
Cost: Customers are responsible for return shipping costs, except in cases of defective or damaged items.
Instructions: Ship the item to the address provided by our support team. We recommend using a trackable shipping service.
5. Damaged or Defective Items
In the unlikely event you receive a damaged or defective product, please contact us within 48 hours of receipt with photos and details. We will arrange a replacement or a full refund.